Responsible Gaming
Our Commitment to Responsible Gaming
At Prime Productions, we believe that gambling should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. We're committed to promoting safer gambling practices and supporting our players' wellbeing.
Remember: The house always has an edge. Only gamble with money you can afford to lose, and never chase your losses.
Age Verification
All players must be at least 18 years of age (or the applicable legal gambling age in your jurisdiction) to use our services. We take age verification seriously and reserve the right to request proof of identity at any time.
If you're under 18, please do not attempt to register or gamble on our platform. Underage gambling can cause serious harm.
Warning Signs of Problem Gambling
Are you or someone you know showing these signs? Early recognition can help prevent serious problems:
- Chasing losses: Trying to win back money you've lost by gambling more
- Spending more than intended: Gambling longer or with more money than planned
- Hiding gambling activity: Keeping gambling secret from family or friends
- Neglecting responsibilities: Missing work, school, or family commitments due to gambling
- Financial problems: Borrowing money or going into debt to gamble
- Increasing stakes: Needing to bet more to feel the same excitement
- Failed attempts to stop: Unable to cut back despite wanting to
- Emotional distress: Feeling anxious, guilty, or irritable when not gambling
- Using gambling to cope: Gambling to escape problems or difficult feelings
- Relationship strain: Gambling causing conflict with loved ones
If you recognise any of these signs, seek help immediately.
Self-Help Tools & Safer Gambling Features
We provide tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose before automatically stopping play
- Reality Checks: Receive pop-up reminders about how long you've been playing and how much you've wagered
- Session Limits: Set time limits for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from our platform if you need a break
- Account Closure: Permanently close your account if you wish to stop gambling entirely
To enable these features or adjust your settings, contact our support team or visit your account settings.
Support Organizations & Help Resources
If you're struggling with gambling, professional help is available. These organisations are free, confidential, and can provide support:
United Kingdom
- GamCare: Confidential support and counselling for problem gamblers and their families.
www.gamcare.org.uk | Helpline: 0808 8020 133 (free, 24/7) - GamStop: The National Self-Exclusion Scheme. Register to be excluded from all UK-licensed gambling operators.
www.gamstop.co.uk - National Problem Gambling Clinic: NHS-funded specialist treatment service in London.
Phone: 020 7054 2000
International Support
- Australia – Gambling Help Online: Free counselling and support
www.gamblinghelponline.org.au | 1800 858 858 - Canada – Responsible Gambling Council: Information and resources
www.responsiblegambling.org - United States – National Council on Problem Gambling: Referrals to local treatment services
www.ncpgambling.org | 1-800-522-4700 - Germany – Bundeszentrale für gesundheitliche Aufklärung: Federal Centre for Health Education
www.bzga.de
Take Action Today
If you believe you may have a gambling problem, or if someone close to you is struggling, please reach out for help immediately. There is no shame in seeking support—recovery is possible, and help is available.
Don't wait. Contact one of the organisations above now. They have trained advisors ready to listen and help you take control.
For more information about our responsible gaming policies and features, please contact our support team at [email protected].